The Qunicy

Subject: RE: Regarding our stay (15 - 16 Aug 09)Date: Mon, 17 Aug 2009 14:09:06 +0800From: frontoffice@quincy.com.sgTo: knyht@hotmail.com
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Hi, Joshua and Jyn Yun!!
Wow!! Thank you very much for your beautiful letter. You made the Q team very happy with your nice review. That is why every one of us decided to follow this passionate career, so we can meet nice people and make them happy. At the end of the day, a letter like yours is our best reward and satisfaction.
Please, visit us again any time soon!! I promise you I will learn how to pronounce Jyn Yun properly. Lol!
Hugs and Qisses from the Q team

Be good today…
Ruben
Your Guest Service Executive
Quincy
22 Mount Elizabeth
Singapore 228517Tel +65 6738 5888
Fax +65 65101938
frontoffice@quincy.com.sg
www.quincy.com.sg

…

Ruben
Your Guest Service Executive
Quincy
22 Mount Elizabeth
Singapore 228517Tel +65 6738 5888
Fax +65 65101938
frontoffice@quincy.com.sg
www.quincy.com.sg
From: A. Knyht [mailto:knyht@hotmail.com] Sent: Sunday, August 16, 2009 6:01 PMTo: Front Office (The Quincy Hotel); Info (Quincy Hotel)Cc: wizzi_ger@hotmail.comSubject: Regarding our stay (15 - 16 Aug 09)

To the Manager and if possible, CEO of Far East Organisation, It is a matter of utmost seriousness and severity to me that I write to you about the virtues of the Quincy. My girlfriend and I stayed there from the 15 - 16 of August. The moment we stepped in, we were greeted by an air of sincere hospitality, beyond and above anything we have experienced before.

1. The Staff

There are many factors that contribute to the success of a hotel, but I offer my humble opinion that the foundation of any hotel and what makes it a great place to stay at, is the staff. From concierge to waiters at the restaurant, we were treated with so much warmth and kindness. To Leo, Eric and Jaslyn, you guys are really cool. The sense of humour and good cheer you guys have makes one want to linger at the reception for as long as possible, just for the company.

2. RUBEN!

On a special note, I'd like to commend Ruben, who settled us in, explained all that we could enjoy at the Quincy (which we did, to an immense degree) and was with us every step of the way during our stay. His professionalism, bright, winning personality and his attention to detail really won our affection. Plus, he found a romantic table for us at dinner (I owe you one, man!) This gentleman is really first class. One in a billion. If there is any kind of award that you may have for excellent service or for being a model in hospitality, I'd really like to recommend him for it.

3. The Quincy Qoncept

The all-inclusive concept is quite new to me, but it is deeply appreciated. Providing 3 hearty and absolutely delicious meals a day (this coming from someone with a big appetite), complimentary snacks and drinks and all the comforts (and more) of a modern home; like the complimentary broadband and freshly brewed coffee (my favourite), impressed on me vividly that the Quincy is not just a place to stay, but a place that goes the extra 30 miles out of its way to TAKE CARE OF ME. Even the signs and notices put up around the hotel exude charisma. Whether about the rules of the gym or just telling us about the channels on the television, the text is not just informative, it is INTERACTIVE - a very nice touch. The welcome note issued to us with the names, pictures and signatures of our hosts during our stay is another good gesture. The amount of communication between the guests and the hotel makes the place inviting and come alive. If not for the fact that we only had the weekend to spend there, we would have definitely extended our stay. The quality of the staff at the Quincy is simply superb. I'd have to say the HR really did a good job selecting people with the right character, aptitude and attitude for the Quincy - young at heart, humourous and with great love for people. It is the suave and classy decor, combined with great staff and great food that will win acclaim for the Quincy Qoncept. We felt, as I am sure many guests also have, almost sad to check-out. It was a wonderful stay and I will do my best to return. Once again, I'd like to thank everyone at the Quincy for a wonderful weekend.

The Quincy Qoncept

I hope you'd excuse the raving of a victim of the Q,
Who spent a weekend in classy paradise and returned to tell its true.
With quality splendid each and all, what a staff beyond compare!
So hear now, this questing qrying of how much Quincy Qares.

From warm handshake to gracious smile and coffee oh so strong,
To scrumptious meals and chic decor to enjoy all day long,
If only I had another day to rest in this retreat,
So come one and all to Quincy and to the Qoncept you're sure to meet!